Shipping & Returns
All items are made to order after it has been ordered and paid. Please allow around 1-2 weeks for the making of your items. This can differ depending on order demand at the time.
If you need an item by a certain date, please contact me via e-mail prior to purchasing and I will be happy to assist you further.
Shipping Policy
JUNA JUU shipps worldwide- your orders will be sent with a tracked service.
UK-
・1-5 days once posted
・￡5
・FREE DELIVERY for orders over ￡190
Europe-
・2-10 days once posted
・￡15
・FREE DELIVERY for orders over ￡190
Japan-
・5-14 days once posted
・￡5
・FREE DELIVERY for orders over ￡190
Rest of the World-
・5-14 days once posted
・￡15
・FREE DELIVERY for orders over ￡190
If you order products for delivery outside of the UK, your order will be subject to import duties and taxes, please note that I have no control over these charges and I cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
Cross-border shipments are also subject to opening and inspection if needed by customs authorities.
Return & Exchange Policy
Thank you so much for your love and support!
I want you to be happy with your purchase but if you are not, I accept returns and exchanges within 10 days of receiving. please email me at junajuu9@gmail.com where I can advise you on how to make a return. If you contact me after 10 days, we will discuss and see what we can do.
If a returned item appears to have been worn or damaged, I unfortunately will not be able to issue a refund.
For returns and exchanges, it will always be the customer’s responsibility to post items back with a trusted service, and this cost must be covered by the customer.